Contact Us
At Shakepay Casino, we are committed to providing our players with uncompromising support and transparency. Whether you require assistance with your account, have a legal inquiry, or simply wish to provide feedback, our dedicated teams are available around the clock to serve you.
- Customer Support (24/7 Live Chat & Email): [email protected]
- Compliance & Legal Inquiries: [email protected]
- Corporate Headquarters: Shakepay Casino Ltd., 100 Wellington Street West, Suite 3200, Toronto, ON M5K 1K2, Canada
We pledge to respond to all standard email inquiries within 24 hours, ensuring your experience remains seamless, secure, and fully supported.
About Us: Our Story & Mission
Shakepay Casino was born from a singular, ambitious vision: to fuse the rapid, secure nature of modern financial technology with the premium thrill of world-class online gaming. Founded in 2019 by a consortium of Canadian fintech pioneers and veteran casino operators, we recognized a critical gap in the market for a platform that prioritized lightning-fast, transparent transactions without sacrificing the immersive entertainment of a traditional luxury casino.
Our mission is to deliver an electrifying, seamless gaming experience while upholding the absolute highest standards of integrity and player protection. We believe that trust is the ultimate currency. To that end, our commitment to fair play is unwavering. Our Casino employs military-grade 256-bit SSL encryption to safeguard all player data and financial assets. Furthermore, we partner exclusively with globally recognized, independent auditing agencies (such as eCOGRA) to rigorously and continuously test our Random Number Generators (RNG). When you play with us, you are guaranteed an environment of absolute fairness, security, and digital excellence.
Responsible Gambling
We fundamentally believe that gaming must always remain a safe, enjoyable form of entertainment, and never a financial strategy or an escape from reality. At Shakepay Casino, we enforce a strict yet highly empathetic approach to Responsible Gambling. We recognize the profound risks associated with online gaming and provide our players with robust, mandatory tools to maintain total control over their activities.
Empowerment & Control Tools
- Deposit, Wager & Loss Limits: We empower you to set strict daily, weekly, or monthly limits directly from your account dashboard. Once a limit is reached, our system irrevocably blocks further transactions until the designated period expires.
- Session Timers: Set automated reality checks to remind you of your playtime, ensuring you remain acutely aware of your gaming duration.
- Self-Exclusion: If gaming ceases to be fun or begins to impact your life negatively, we mandate the use of our Self-Exclusion protocols. This feature allows you to immediately and irreversibly suspend your account for a defined period ranging from 6 months to 5 years. During this timeframe, we will block all access to our platform and immediately cease all marketing communications.
Finding Professional Help
If you or someone you know is struggling with gambling-related harm, we strongly urge you to seek professional assistance immediately. You are not alone, and confidential, compassionate help is readily available:
- ConnexOntario: Call 1-866-531-2600 for free, confidential mental health and addiction services across Ontario.
- Responsible Gambling Council (RGC): Visit responsiblegambling.org for extensive, Canadian-specific resources and support mechanisms.
- BeGambleAware: Visit begambleaware.org for global support, counseling, and comprehensive guidance on maintaining healthy gaming habits.
Privacy Policy
Effective Date: January 1, 2024
Operating under the stringent guidelines of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, Shakepay Casino ("We", "Us", "Our Casino") is unconditionally dedicated to protecting your personal data. This structured policy outlines our uncompromising data governance protocols.
1. Data Collection and Processing
We collect personally identifiable information (PII) strictly for the purposes of secure account verification, Anti-Money Laundering (AML) compliance, and service optimization. This legally mandated data includes your full legal name, date of birth, verified residential address, and comprehensive financial transaction history.
2. Information Disclosure and Third Parties
We categorically do not sell, rent, or unauthorizedly disclose your personal data to third parties. Information is solely shared with highly vetted, secure payment processors, authorized identity verification agencies, or when strictly compelled by Canadian law enforcement and regulatory bodies via formal legal requests.
3. Data Security and Player Rights
Your data is encrypted and stored on secure servers located within compliant jurisdictions. You retain the absolute right to request access to, correction of, or permanent deletion of your personal data, explicitly subject to our statutory data retention obligations under Canadian AML and counter-terrorist financing legislation. To exercise these rights formally, please contact our designated Privacy Officer at [email protected].
Terms and Conditions
Version: 2.4 | Last Updated: October 15, 2023
By registering, accessing, or utilizing an account with Shakepay Casino, you willfully enter into a legally binding agreement governed by the following Terms and Conditions. We require all players to review these stipulations meticulously prior to engagement.
1. Account Eligibility and Jurisdiction
Access to Our Casino is strictly restricted to individuals who have attained at least nineteen (19) years of age, or the legal age of majority in their specific Canadian province or territory of residence. Furthermore, you must be physically located within a jurisdiction where online casino gaming is expressly legally permitted. VPN usage to bypass geolocation restrictions is a direct violation of these terms and will result in immediate account termination.
2. Know Your Customer (KYC) and Anti-Money Laundering (AML)
Our operations strictly adhere to federal AML directives overseen by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). We reserve the unequivocal right to request comprehensive KYC identification documents (including but not limited to government-issued ID, recent utility bills, and verifiable proof of wealth) at any juncture. Failure to provide authentic documentation will result in immediate account suspension, freezing of assets, and potential forfeiture of funds.
3. Wagering Requirements and Fair Play
All promotional credits, free spins, and matched bonuses are subject to mandatory wagering requirements as stipulated in their respective offer terms. Standard playthrough requirements are set at 35x the bonus amount unless otherwise explicitly stated in writing. We reserve the right to void any winnings derived from bonus abuse, systemic exploitation, or irregular play patterns identified by our security algorithms.
4. Limitation of Liability and Governing Law
Our Casino provides its software and platform on an "as is" and "as available" basis. We shall not be held legally or financially liable for any network disconnections, hardware failures, or unforeseen systemic errors that may occur during gameplay. These Terms and Conditions shall be governed by, and strictly construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein.